In this insightful blog post, we explore the evolution of software development from the rigid, high-cost models of the 1990s—exemplified by SAP's $65,000 per user price tag—to today's AI-driven, customizable solutions. Reflecting on personal experiences from a 1994 construction site in Oregon, we delve into how Generative AI and Large Language Models (LLMs) are disrupting traditional SaaS models. This shift empowers businesses to design their own software in weeks, embedding their unique knowledge and culture into tailor-made solutions. No longer confined by off-the-shelf software, companies can now innovate rapidly, adapt to change with agility, and reclaim control over their technological journey. This transformation not only threatens traditional SaaS margins but revolutionizes software development by placing creativity back into the hands of businesses.

In the competitive world of SaaS, operations are more than just a support function—they're a critical driver of revenue and customer loyalty. By reimagining operations from a mere cost center to a strategic asset, companies can enhance customer retention, boost revenue, and achieve sustainable growth. Investing in operational excellence leads to improved uptime, better customer experiences, and the scalability needed to meet growing demands.